Brand Buddy always makes every effort to eliminate any reported defects in the shortest time possible. In almost all cases we are able to quickly and efficiently solve all the problems associated with our products and/or your environment.
7-Day Free Access
To some of our software with the annual license, we offer 7-Day Free Access which allows you to carefully check all its features before reaching a purchase decision. We encourage you to take the opportunity to test our products freely as it will prevent many unnecessary misunderstandings. If you are unsure whether our products satisfy your expectations, we urge you to create a ticket and ask for clarification.
Bearing in mind the highest comfort and satisfaction for our customers, we allow a single, unconditional and completely free switch between each related product at the same price point during the first 30 days from the moment of its purchase. The obtained product license can be switched on your request to the license of any other product from our offer retaining differences in price, remaining the license validity period and excluding refunds. Each subsequent license switch on demand requires an additional payment.
Since Brand Buddy offers non-tangible and non-returnable goods, we do not issue refunds once the order is finalized and the product is activated. The only exception is when customer requests the refund within 14 days from the moment of purchase and the product itself has been neither downloaded nor used by the customer. As a customer, you are responsible for understanding this upon purchasing any item on our website.
The purchase of a product implies acceptance of all its advantages and disadvantages. Refunds on the grounds of customer's believes that the product does not meet their expectations will not be issued.
Open source products shall not be reimbursable or exchanged. Please consider your purchase carefully.
2. Custom Software Development
If you conclude that our custom software development services do not meet your expectations, you are able to get a full or partial refund depending on the development progress status before the project is finished:
- 100% refund when the development has not started yet
- 50% refund when the development has been started, but is finished in 50% or less of total development
- 25% refund when the development has been started, but is finished in 75% or less of total development
3. Product Services
Our offered services related to products cover Installation Service, Template Integration and Priority Support. Since such services are non-tangible and non-returnable, we do not issue refunds once we start the work. Nevertheless, we assure you of the highest service quality and guarantee to try our hardest to meet your expectations.
Any questions concerning this Refund Policy may be directed to firstname.lastname@example.org